Desk Rage
Desk Rage—Courage Under Fire
Designed to be a 2-hour, a 4-hour or full day training.
It is what to do (and not do), when to do it and how to save yourself when handling
volatile people and information.
The key strategies provided in Courage Under Fire are:
— How to advocate your point of view without harming your relationships
— How to spot when things are getting emotional and then make it safe again to continue meaningful dialogue
— How to listen and really understand others’ point of view
— How to define a mutual intent that will inspire action
Bonus: Listen in…
On April 23rd I gave a talk at the Multnomah County (Oregon) Library Main Branch for their Lunch and Learn Hour.
The topic of the talk and the podcast below is Controlling Desk Rage: Courage Under Fire.
Learn what to do (and not do), verbally and non-verbally, to save yourself when working with volatile people and situations.
Direct link to Library podcast page: http://tinyurl.com/ov5pq9
Course Objectives:
The non-verbal communication skills offered in this training will positively influence the single most powerful point in relationships—dealing with difficult information and bad behavior.
Managers who systematically utilize the full range of non-verbal management skills are able to reinforce consistent and fair parameters while preserving their relationships with each person, regardless of unique learning styles or cultural backgrounds.
Expected outcomes include fewer disciplinary incidents, improved productivity, higher motivation, higher staff morale, and a lower level of staff burn-out.
Topics of Study are: The four times managers most often use management techniques
- Why non-verbal messages are more effective in management than verbal messages
- Recognizing and responding to the various learning styles of personnel
- Managing the behavior and not the person
- Establishing and preserving relationships of influence
Why Desk Rage?
Professional strength
This program, when used by all personnel within a business, brings out the professional strengths of all the members involved.
Wealth in our personnel!
We need to elevate ourselves from within. . . we need systems which enable us to profit from the wealth of abilities that lie in of our staff. Sharing our collective wisdom is where our true success lies.
The principles of non-verbal management can also help anyone who wants to maintain positive relationships with others while respectfully adhering to high standards for behavior.